Contact
For any questions - reach out to us at Support@flickmice.com
Warranty Policy
Flick Limited Warranty Policy
1. What this warranty covers
- Flick LLC ("Flick") provides a limited warranty on its gaming mouse products ("Product") solely against defects in material and workmanship at the time of delivery.
2. Warranty period
- This warranty is valid for 30 calendar days from the date the Product is delivered to the customer.
3. If your Product arrives with a defect or damage caused during manufacturing or shipping:
- Contact us at support@flickmice.com within 30 days of delivery.
- We may require photos, proof of purchase, and a description of the issue.
- If eligible, we will offer a replacement unit at no cost or a refund.
- We may ask you to return the product at our cost so that our team can investigate your issue
4. This limited warranty does not apply to:
- Damage caused by misuse, accidents, drops, spills, or unauthorized modifications
- Regular wear and tear (including feet/skates, coatings, switches, battery performance, etc.)
- Cosmetic damage (scratches, discoloration, etc.)
- Damage due to operating outside of recommended conditions
5. After the warranty period
- If your mouse malfunctions after the 30-day warranty period and you believe it is due to a manufacturing issue, you're welcome to contact us at support@flickmice.com. While we do not guarantee replacement or refund after this period, we’ll do our best to support you on a case-by-case basis.
6. Limitation of liability
- This warranty is limited to the original purchaser and is non-transferable.
- Flick shall not be liable for any incidental or consequential damages arising from the use of the Product.